In Professional Networking 101, Adam Braatz of postmilitarypro.com shares insights and experiences related to professional network development — usually while traversing to/from a networking connection.
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Episode 5: Cancellations, Reschedules, and No-Shows
It can be frustrating when your contact cancels at the last minute, requests to reschedule with little notice, or just doesn’t show up to a meeting. In these situations, it is imperative that you handle it correctly.
So you’ve been stood up. Or you’re the victim of a last-minute reschedule or a last minute cancellation that has just messed up your schedule for the day. How do you handle that situation? What are best practices for communicating with your contact in a way that keeps things positive between the two of you. While simultaneously allowing you to be protective of your valuable time. Well, I’m going to tell you in this video. I’m also going to tell you the best way to handle it if you yourself have to reschedule, cancel or are a no-show for a meeting. I hope that doesn’t happen too often but life happens and you have to know, you have to know how to handle it.
My name is Adam Braatz, postmilitarypro.com. Look for The Post Military Professional on Facebook, LinkedIn, YouTube, Instagram, Twitter, all that fun stuff. Go ahead and connect and reach out. I’d love to hear from you.
So you’ve been stood up, how do you handle it? There are two main points that I cannot stress enough. And it’s important that you know these two points because this is going to happen to you in your professional career, probably a handful of times. So it’s important that you know it and like I said earlier, you need to know how to handle it. So the first point is, look at the big picture. Alright, be empathetic, have empathy towards your contact and assume nothing. Make no assumptions. You don’t know what your contact is going through on their end. I once had a colleague reach out to a contact after being stood up. Said in his email, how dare you no-show for this appointment. This was an important meeting. My time is valuable, I waited there for 30 minutes, so on and so forth. Only to find that his contact had gotten in a very serious car accident. If that isn’t a testament to needing to have empathy and assuming nothing, I don’t know what is. So look at the big picture and be positive.
Your email after being stood up should read more along the lines of, I think I missed you today. I still would really love to connect with you if you’re interested, I hope everything is okay on your end. Let me know if you’d like to reschedule.
Keep it positive, be kind, be empathetic which brings me to my next point. And this is the most important point. You stand to gain absolutely nothing from indicating, voicing or expressing in any way, shape or form your anger or frustration over being rescheduled, canceled or stood up. You’re probably going to be angry. I understand if you’re frustrated. But if you have those feelings, swallow them. Swallow it, deal, move on and be positive and kind to your contact that you’re trying to develop a relationship with. You will gain nothing from being salty, frustrated or angry with them. There’s no point to it and it’s not gonna make you feel better either.
Alright, your email should be more along the lines of, no worries, I still would really love to connect with you. Let me know when another good opportunity is. Not hey man, that really messes up my day. Come on. My time is valuable. Alright so, come from a more positive place. That’s kinda the overarching theme here, be positive.
Now on the flip side, if you are the antagonist in this situation, if you are the one that has to reschedule or if you’re a no-show, which again, I hope it doesn’t happen too often. First thing that you need to do is swallow a very large, tall, piece of humble pie. Because what you’re going to do as a professional, with integrity and honor is you’re gonna own it. You’re gonna take responsibility. You’re going to explain but not excuse, alright there’s a big difference there. And that’s an important distinction to make.
Hey, I’m so sorry about what happened today. Scheduling mishap on my end, but there’s no excuse. I still would really love an opportunity to connect with you, if you’d be willing to give me a second chance. I understand your time is valuable. So please let me know if there’s a good time to reschedule. Again, very, very sorry. Alright, come from a very, very humble place. Alright, and be ready for them to either not respond or respond with a no man that was your chance. Alright, but come from a humble place.
Come from a positive place and it will work out more than giving excuses, being defensive, being angry or any of that negative stuff which isn’t gonna make anyone feel better anyway. So, save that stuff. So in a nutshell, if you’re stood up on, assume nothing. Do not express your anger or frustration. If you miss an appointment, eat that humble pie. If you’re watching this video on YouTube, there’s gonna be a thing that pops up right here that you can click on to get to subscribe to this channel. So you can see more awesome videos. So please do that. I think that would be great to have you aboard. Connect with us on social media. Post Military Professional, on Facebook and LinkedIn, Twitter, all those platforms. Reach out, say howdy or tell me I’m crazy. Tell me you disagree with me. I’d love to have a dialogue with you and like I said in a previous video I’ll respond to every query. Just would really like to hear from you and I hope these videos are helpful in some way. And until next time, have a great day and have a great week.